cx crickex Privacy Policy

1 Who We Are

cx crickex is an online sports betting and casino platform operated for players in Bangladesh. We are the data controller responsible for the personal information you provide when you register and use the cx crickex platform.

When this policy refers to "cx crickex", "we", "us", or "our", it means the operator of the cx crickex platform. When it refers to "you" or "your", it means any person who accesses or uses the cx crickex platform, whether as a registered account holder or as a visitor.

If you have any questions about how cx crickex handles your personal data, or if you want to exercise any of your data rights, you can contact us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

2 Data We Collect

cx crickex collects only the personal data that is necessary to provide you with a safe, functional, and compliant betting platform. The categories of data we collect are as follows:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily provide it in a support communication and it is directly relevant to resolving your query.

3 How We Collect Your Data

cx crickex collects your personal data through the following channels:

• Direct registration: When you create a cx crickex account, you provide your name, mobile number, email address, and date of birth directly through the registration form.
• Identity verification: When cx crickex requests identity verification, you may submit a copy of your national ID card or other government-issued document. This data is used solely for verification purposes and is stored securely.
• Payment transactions: When you make a deposit or request a withdrawal, your mobile wallet number and transaction reference are recorded automatically as part of the payment process.
• Platform usage: As you use the cx crickex platform, we automatically collect technical and usage data through cookies, server logs, and analytics tools. This includes your IP address, device information, and the pages and games you interact with.
• Support interactions: When you contact cx crickex support via live chat or email, the content of those communications is recorded and stored to help us resolve your query and improve our service.
• Third-party sources: In some cases, cx crickex may receive data about you from third-party identity verification providers or fraud prevention services. This data is used only to verify your identity or assess fraud risk and is not used for marketing.

4 Why We Use Your Data

cx crickex uses your personal data for the following specific purposes. We do not use your data for any purpose that is not listed here without first obtaining your consent.

• Account management: To create, maintain, and secure your cx crickex account, including processing your login, managing your balance, and sending account notifications.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records for your account.
• Identity verification: To verify that you meet the eligibility requirements to use cx crickex, including age verification and anti-money laundering checks required by our gaming licence.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, and other security threats. This includes monitoring login patterns, transaction behaviour, and device fingerprinting.
• Customer support: To respond to your queries, resolve complaints, and provide assistance with your cx crickex account.
• Platform improvement: To analyse how players use the cx crickex platform so we can improve game selection, user experience, and technical performance.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to apply responsible gaming tools where appropriate.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering obligations, gaming licence requirements, and tax reporting obligations.
• Marketing communications: To send you promotional offers and bonus notifications — but only if you have opted in to receive them. You can opt out at any time by contacting support.

5 Legal Basis for Processing

cx crickex processes your personal data on the following legal grounds:

• Contract performance: Most of the data processing we carry out is necessary to fulfil our contract with you — that is, to operate your cx crickex account, process your bets, and pay out your winnings.
• Legal obligation: Some processing is required by law, including identity verification, anti-money laundering checks, and the retention of financial records.
• Legitimate interests: We process certain data — such as technical and usage data — on the basis of our legitimate interest in keeping the platform secure, preventing fraud, and improving our service. We always balance this against your privacy rights.
• Consent: Where we process data for marketing purposes, we do so only with your explicit consent. You can withdraw this consent at any time by contacting [email protected].

6 Who We Share Your Data With

cx crickex does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: We share your mobile wallet number and transaction details with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Identity verification providers: We may share your identity documents with third-party verification services to confirm your age and identity. These providers process your data only for verification purposes and are contractually prohibited from using it for any other purpose.
• Fraud prevention services: We may share technical data such as IP addresses and device identifiers with fraud prevention partners to detect and prevent fraudulent activity on the cx crickex platform.
• Game providers: The third-party game developers whose games are available on cx crickex may receive anonymised usage data to support game performance and fairness auditing. They do not receive your personal identity or financial data.
• Legal authorities: cx crickex will disclose your personal data to law enforcement, regulatory authorities, or courts if required to do so by law, or if we believe disclosure is necessary to protect the rights, property, or safety of cx crickex, our players, or the public.

7 How Long We Keep Your Data

cx crickex retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your cx crickex account and for 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for 7 years from the date of each transaction, as required by financial record-keeping obligations.
• Identity verification documents: Retained for 5 years after account closure or the completion of the verification process, whichever is later.
• Support communications: Retained for 2 years from the date of the last communication, to support ongoing customer service and dispute resolution.
• Technical and usage data: Retained for 12 months from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus 1 year after you opt out, to demonstrate compliance with consent requirements.

When your data is no longer required, cx crickex will securely delete or anonymise it so that it can no longer be linked to you.

8 How We Protect Your Data

cx crickex takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure:

• TLS encryption: All data transmitted between your device and the cx crickex platform is encrypted using Transport Layer Security (TLS). This means your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted storage: Sensitive data — including identity documents and financial records — is stored in encrypted form on secure servers. Encryption keys are managed separately from the data they protect.
• Access controls: Access to your personal data within cx crickex is restricted to staff who need it to perform their job functions. All staff with access to personal data are trained in data protection and are bound by confidentiality obligations.
• Two-factor authentication: cx crickex supports two-factor authentication for account login, adding an extra layer of protection against unauthorised access.
• Regular security audits: Our platform and data systems are subject to regular security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that affects your personal data, cx crickex will notify you and the relevant regulatory authority within the timeframes required by applicable law.

While cx crickex takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

9 Cookies and Tracking

cx crickex uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file that is stored on your device when you visit a website.

The types of cookies cx crickex uses are:

• Essential cookies: These are necessary for the cx crickex platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without affecting the functionality of the platform.
• Analytics cookies: These help us understand how players use cx crickex — which pages are most visited, how long sessions last, and where users encounter problems. This data is aggregated and anonymised. We use this information to improve the platform.
• Security cookies: These help us detect and prevent fraudulent activity, including bot traffic and account takeover attempts.
• Preference cookies: These remember your settings, such as your preferred language or display options, so you do not have to set them again each time you visit.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the cx crickex platform. cx crickex does not use advertising or third-party tracking cookies.

10 Your Data Rights

As a cx crickex user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 48 hours and resolve your request within 30 days.